Providing Accessible Services
Providing a great service to your customers is something that any good business strives to do! Part of this process is recognising the diverse make up of your customer base. Providing accessible services will only enhance overall customer experience and increase confidence in your business.
Fear not! We are not talking about providing another set of services, simply building flexibility and accessibility into those you provide already.
Aimed at all businesses that provide a service to their customers.This training course will give learners with the knowledge and skills to understand and put in place a wide range of inclusion actions. These actions will improve access for all your customers to your business and the service you provide.
The services you provide dictate the training because of this each course is bespoke. Trainers can directly address any gaps in access you have identified, please just bring them along to training!
Please note whilst this training may focus on the access needs of disabled people, access for all is the aim so all user needs will be discussed. ,
This training ensures participants will;
- Discuss the benefits of building accessibility into your services.
- Understand the importance of, and the legislation supporting accessible business services.
- Learn to comfortably ask customers for their individual requirements, every customer is different!
- Discover how to build flexibility into how services are delivered, to improve overall customer experience.
- Apply the simple inclusion techniques learned into their service provision.
Other services that may interest you...
Accessible Website Services
Disability Equality Training
